Privacy policy
Last updated: 24 September 2026
CleanFreakz is committed to protecting your privacy and handling your personal information responsibly and securely.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights you have under UK data protection law.
1. Who We Are
CleanFreakz provides commercial and domestic cleaning services in Torquay and across Devon.
For the purposes of UK data protection law, CleanFreakz is the data controller responsible for your personal information.
CleanFreakz
38 Wrights Lane
Torquay
TQ1 4HN
Email: cleanfreakzservices@outlook.com
Telephone: 07908 747 557 / 07789 328 802
Website: www.cleanfreakz.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect:
Your name
Email address
Telephone number
Business or organisation name
Business or property address
Details about the cleaning services you require
Information you provide within an enquiry or message
Details relating to quotations, bookings and cleaning contracts
Billing and payment information
Records of communications with you
Website usage and technical information, such as IP address, browser type and device information
Cookie preferences and information collected through permitted website cookies
Please do not provide sensitive personal information through our website unless it is necessary for us to provide the service you have requested.
3. How We Collect Your Information
We may collect personal information when you:
Complete a contact or quotation form on our website
Contact us by telephone, email or social media
Request a quotation
Book or use our cleaning services
Enter into a cleaning contract with us
Communicate with us about an existing service
Visit or interact with our website
Agree to receive marketing communications from us
We may also receive business contact information from publicly available sources, referrals or organisations that you work for where appropriate.
4. How We Use Your Personal Information
We only use personal information where we have a lawful reason to do so.
Responding to enquiries and quotations
We use your contact details and the information you provide to respond to questions, discuss your requirements and prepare quotations.
Our lawful basis will normally be taking steps at your request before entering into a contract and/or our legitimate interest in responding to enquiries about our services.
Providing our cleaning services
We use your information to arrange, manage and deliver cleaning services, communicate with you and administer your account.
Our lawful basis is normally the performance of our contract with you.
Managing customer relationships
We may use your information to communicate about appointments, schedules, changes to services, customer support and other matters relating to the services we provide.
Our lawful basis is the performance of our contract and our legitimate interests in managing our customer relationships effectively.
Invoicing, accounting and legal obligations
We may use and retain information for invoicing, bookkeeping, tax, insurance and other legal or regulatory requirements.
Our lawful basis is compliance with our legal obligations.
Improving our business and website
We may use appropriate information to understand how our website and services are used, improve our customer experience, maintain website security and develop our services.
Our lawful basis may be our legitimate interests in operating and improving our business or, where non-essential cookies or similar technologies are involved, your consent.
Marketing
Where permitted by law, we may contact existing or prospective customers about relevant CleanFreakz services.
Where consent is required, we will ask for it before sending marketing communications.
You can ask us to stop sending marketing communications at any time by contacting us or using any unsubscribe option provided.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function correctly and securely. Other cookies, such as analytics or marketing cookies, will only be used where permitted and, where required, after you have given consent.
You can manage your cookie choices through the cookie controls available on our website.
You can also control or delete cookies using your web browser settings.
For more detailed information about the cookies used by this website, please refer to our Cookie Policy or cookie preference panel.
6. Who We Share Personal Information With
We do not sell your personal information.
Where necessary, we may share information with trusted third parties who help us operate our business, including:
Website hosting and website service providers
Email and communications providers
Accounting and bookkeeping providers
Payment and banking providers
IT and technical support providers
Website analytics and cookie-management providers
Professional advisers such as accountants, insurers or legal advisers
Contractors or service providers where necessary to deliver our services
Government bodies, regulators or law enforcement agencies where required by law
Where third parties process personal information on our behalf, we require them to handle it appropriately and securely.
7. International Transfers
Some of the service providers we use may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate measures to ensure it remains protected in accordance with UK data protection law.
This may include using countries recognised as providing an adequate level of data protection or appropriate contractual safeguards approved under UK data protection legislation.
8. How Long We Keep Your Information
We only keep personal information for as long as it is reasonably necessary for the purpose for which it was collected.
Typical retention periods may include:
General enquiries that do not become customers: normally up to 12 months after the last communication
Customer and contractual records: normally for the duration of our relationship and for up to 6 years afterwards where required for accounting, contractual or legal purposes
Invoices and financial records: normally 6 years or for the period required by applicable tax and accounting legislation
Marketing information: until you unsubscribe, withdraw consent or we determine that the information is no longer required
Website and technical information: according to the retention periods applied by our website, security and analytics systems
We may keep information for longer where necessary to establish, exercise or defend legal claims or where we are legally required to do so.
9. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who reasonably need it to perform their duties.
While we take appropriate measures to protect information, no internet-based system or electronic transmission can be guaranteed to be completely secure.
10. Your Data Protection Rights
Depending on the circumstances and the lawful basis we rely upon, you may have the right to:
Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Restrict how we use your personal information in certain circumstances
Object to certain types of processing
Request data portability where applicable
Withdraw consent where we rely on consent to process your information
You will not normally have to pay a fee to exercise your rights.
We may need to request information from you to confirm your identity before responding to a request.
To exercise any of these rights, please contact:
cleanfreakzservices@outlook.com
11. Your Right to Object
You have the right to object to us processing your personal information where we rely on legitimate interests as our lawful basis.
You also have an absolute right to object to your personal information being used for direct marketing purposes.
If you ask us to stop using your personal information for direct marketing, we will do so.
12. Withdrawing Your Consent
Where we rely on your consent to use personal information, you may withdraw that consent at any time.
Withdrawing consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
You can withdraw consent by contacting us at:
cleanfreakzservices@outlook.com
You can also change your website cookie preferences through the cookie controls available on our website.
13. Children’s Information
Our website and cleaning services are not directed at children, and we do not knowingly collect personal information from children through our website.
If we become aware that personal information relating to a child has been provided to us unnecessarily, we will take appropriate steps to delete it.
14. Links to Other Websites
Our website may contain links to external websites, including social media platforms.
We are not responsible for the privacy practices of third-party websites. We recommend reviewing the privacy policy of any external website you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices or legal requirements.
The latest version will always be published on this page with the date it was last updated.
16. How to Contact Us
If you have a question, concern or request relating to your personal information, please contact us first so that we can try to resolve the matter.
CleanFreakz
38 Wrights Lane
Torquay
TQ1 4HN
Email: cleanfreakzservices@outlook.com
Telephone: 07908 747 557 / 07789 328 802
17. Complaints to the Information Commissioner
If you are unhappy with the way we have handled your personal information, you also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk